SunRise Provides

A. Awareness Seminars And Skill Workshops
B. Support for devising implementation plan
C. Support for Implementation
D. Research support

For Performance Management, Strategic & Corporate Planning, Customer study.

CUSTOMER SATISFACTION SURVEY

Customer satisfaction is the key to business growth. Understanding and meeting changing needs and requirements of customers is a sure way to achieve market leadership. We specialize in customer satisfaction studies in B2B area, i.e. when your customers are business organizations. In B2B transactions supplier and customer have multiple interfaces at different levels and function. We study these interactions and help you to identify processes improvements for improving customer satisfaction. The output from the study provides clear direction to organizations development efforts.

Our qualified, trained and experienced experts shall probe your interactions with customers from pre-sales service, understanding customer’s requirements, design & engineering, manufacturing, quality assurance, to delivery and post sales service. The customer’s responses are collected through structured and detailed interviews, by specially trained and experienced senior professionals.

The model can be used to cover:

• Existing customers
• Lost customers
• Non-customers
• Business Partners
• Internal customers

Competency Mapping and Assessment

Selection and deployment of Staff are important management HR decisions with tremendous impact for the organizations. Every wrong decision has tremendous implications for the organization. Job competency provide effective base for the employee assessments for selection, promotion and deployment. Competency maps help to objectively decide the job requirement and assess the candidates. The technique can be used for the following applications:

• Employee selection and recruitment
• Deployment
• Training and development
• Promotions and
• Performance diagnostics

We offer our services to study your processes, map competencies, and design a system to manage your human resources using these competencies.

Our model effectively makes use of work activity assessment method and interviewing techniques as preferred tools for competency assessment.

Employee and Candidate Competency Assessment

Selection of right candidate for a senior position is a very critical decision, whether the candidate is from within the organization or from outside. Candidate’s competency assessment is an effective method to arrive at the right decision.

We offer our services to interview candidates for assessment of his demonstrated competencies and provide a detailed assessment report with respect to twenty one competencies. The report will help you to select the right candidate for the job.

The service is based on our own model for competency mapping and assessment.

Process Oriented Employee Performance Appraisals

Employee performance appraisal is an important element of employee performance management system. A properly designed performance appraisal system is an asset for the organization.

We have developed a very effective model for the purpose which benefits organizations in many ways including:

We offer our services to study your processes, customize the model and train your executives in use of the model.

Strategic and Corporate Planning

Corporate planning is one of the most important functions for any business organization. Developing corporate vision and translating it into a workable action plan is the core program which leads all the business activities. Long term success of any business depends on this core program to a great extent.

Most dependable resource for the corporate planning is already available in the organization in the form of knowledge and experience available with its people. We help you to tap this great resource and develop a corporate plan for business.

Our model helps to initiate structured and objective interaction among the executives to identify areas for executive action. The model also converts the experience and knowledge of staff into a usable and sharable knowledgebase

Organizational Diagnostic Study

The objective of this study is to:

a. Estimate scope and extent of improvement possible in the organization
b. Identify tools and programs that can fetch the best results
c. Objectively prioritize development expenditure and efforts

The study covers:

I. All business process activities from receipt of purchase order to final delivery
II. All activities from management vision to executive actions
III. All resources including staff, equipment, materials

The study can be conducted to cover whole or part of the organization. The study is based on Spencer’s model.